Terms & Conditions

Purchases

All sales are final. No refunds or exchanges. Damaged product may be replaced.

Orders are processed Monday-Friday.

Website orders restricted to U.S. customers. If you are a representative from a hospital, distributor, or other clinical entity interested in purchasing in bulk, please email [email protected].

For customers outside of the U.S., please email [email protected] for more information.

Clinical Samples

Neotech Products LLC (Neotech) offers free clinical samples of most products for trial and evaluation within the U.S. Requested product samples, and quantities are fulfilled at the discretion of Neotech. Neotech will generally ship samples within 3 business days, subject to availability. Neotech may choose to send related product samples or additional product line sizes.

If you have any questions regarding product sample requests, please email [email protected] or call 1-800-966-0500.

Customers outside of the U.S.: International sample requests are not processed automatically. Your request will be forwarded to your nearest distributor. You will receive a second email from Neotech with distributor information. Sample requests are fulfilled at the discretion of the distributor. Please email [email protected] if you have any questions.